Thank you for your purchase at verkaufpro.com. We are committed to delivering high-quality digital marketing guides and services. However, due to the digital nature of our products, we have a strict refund policy as outlined below.
1. Refund Eligibility
- 15-Day Refund Window: You may request a refund within 15 calendar days from the date of purchase.
- Refund requests received after 15 days will not be eligible for a refund.
- This refund policy applies only to products and services purchased directly from verkaufpro.com.
2. Refund Request Process
- How to Request: To initiate a refund, please contact our support team at support@verkaufpro.com with your order number, the date of purchase, and a brief explanation of your request.
- Review Process: We will review your request and notify you of the approval or rejection of your refund within 7 business days.
- Refund Method: Approved refunds will be processed using your original payment method within 7-10 business days.
3. Exceptions
- Digital Products: Once digital products (e.g., eBooks, PDF guides, ePUB files) have been accessed or downloaded, they are non-refundable except in cases of technical issues or defects directly attributable to our service.
- Customized Services: Any customized or personalized services are non-refundable once production has begun.
4. General Conditions
- By making a purchase on our website, you agree to this Refund Policy.
- We reserve the right to modify this Refund Policy at any time, with changes effective immediately upon posting on the website. It is your responsibility to review the Refund Policy periodically.
If you have any questions about our Refund Policy or need further assistance, please contact us at support@verkaufpro.com.